Return and Refund Policy
Standard Return Policy
This return policy applies to purchases made on the following AutoAxory websites:
There are a few important points to keep in mind when returning a product purchased online from AutoAxory:
Are returns accepted?
Yes. We accept returns for both defective (damaged/incorrect) and non-defective (change of mind) products.
Do you offer product exchanges?
We do not offer direct product exchanges. If you wish to get a different product, please return your original item for a refund and place a new order.
Where do I ship the returned product?
Depending on your location, please send your returns to the corresponding address below:
Note: Please do not send your returns without contacting us first, as we need to track your return package.
Under what conditions can products be returned?
Products must be in new or slightly used condition. This means the box may have been opened, but the product must not show signs of heavy use, wear, or damage.
Are there any restocking fees?
No. We do not charge any restocking fees.
Are there any return shipping costs for defective items?
No. For defective, damaged, or incorrect items, the customer organizes the return shipping, and AutoAxory will fully reimburse the shipping cost once the return is confirmed, along with a full refund of the product.
Are there any return shipping costs for non-defective items?
Yes. For non-defective items (change of mind, incorrect order by customer), the customer is responsible for arranging and paying for the return shipping costs.
Order Cancellations:
If you need to cancel an order, please request it within 4 hours of placing the order. If the order has already been handed over to the carrier, it cannot be canceled for free, and return shipping costs will be the customer's responsibility.
Step 1: Contact Us
Send an email or call us to notify us of your return:
Please include your order number (e.g., #3004) and the reason for the return.
Step 2: Receive Instructions
Our customer representative will send you an email containing detailed shipping instructions and a return reference number.
Step 3: Quality Check
Once your returned item is received at our local warehouse (UK or US), we will inspect it to ensure it meets our return conditions.
Step 4: Refund Processed
Once approved, your refund will be processed immediately. The refund will be credited back to your original payment method within 3 to 5 business days.
(Complete and return this form only if you wish to withdraw from the contract via paper form)
To: 30 Smeaton Road, Woodford Green, Essex, London, IG8 8BD, United Kingdom
Email: info@autoaxory.co.uk
Phone: +44 7344 263302
I hereby notify you of my withdrawal from the contract for the sale of the property described below:
(Complete and return this form only if you wish to withdraw from the contract via paper form)
To: 1902 S York Street, Gastonia, NC 28052, United States
Email: info@autoaxory.com
Phone: +1 413 213 4663
I hereby notify you of my withdrawal from the contract for the sale of the property described below: