Shipping Policy
Information: Words in capital letters have the meaning defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping Policy:
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"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to AUTOAXORY LTD.
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"Goods" refers to the items offered for sale on the Service.
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"Orders" means a request by You to purchase Goods from Us.
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"Service" refers to the Website.
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"Website" refers to AUTOAXORY LTD, accessible from autoaxory.co.uk
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"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy for the UK
1. Shipping Destinations
United Kingdom
United States
2. Order Processing Time
All orders are processed within 0 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.
In the event of high order volumes, a slight delay may occur. If there is a significant delay in the shipment of Your Order, we will contact you via e-mail or telephone. If you do not accept the new delivery timeframe, a full refund will be issued.
3. Shipping Rates & Delivery Estimates
Shipping charges for Your Orders will be calculated and displayed at checkout.
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Carriers from UK: FedEx, UPS, ParcelForce
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Carriers from US: Fedex, UPS
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Carriers from Turkey (Factory): FedEx Express.
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Cost: Free Shipping
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Estimated Delivery Time:
United Kingdom : 1 to 3 business days
United States : 1 to 3 business days
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Business days are : Monday–Friday, excluding public holidays. Delivery times are estimates from the date of shipment, not the order date.
4. Shipping Locations
AUTOAXORY LTD may ship orders from the following distribution centers:
- Unit 1 Capitol Industrial Centre Fulmar Way Wickford Essex SS11 8YW, United Kingdom
- 1001 Nicholas Blvd. Unit G elk Grove Village IL 60007
- (Fulfilments/Returns partner warehouse)
- Demirtaş Dumlupınar OSB Mah. Orkide Sk. No:14 Osmangazi / Bursa / Türkiye
(Production Facility)
5. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) and a tracking URL once your order has shipped.
6. Customs, Duties, and Taxes (VAT)
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UK: Prices include VAT where applicable. If a courier charges you additional fees by mistake, please notify us via email so we can request a refund.
Important:
- If a product is returned because the customer failed to collect it or refused delivery, the return shipping and customs fees will be deducted from the refund.
- If a product is destroyed by customs due to lack of action or non-payment of duties by the customer, no refund will be issued.
7. Damaged Goods
If you receive a damaged product, please contact the carrier immediately to file a claim and inform us. AUTOAXORY LTD may request photos of the packaging and the damaged item to assist in resolving the issue or to send a replacement product if necessary.
Contact Us
If you have any questions about this Shipping Policy, You can contact us:
